COVID-19 Policy: If the performance you book doesn't go ahead, you will simply be rescheduled to a new date that is available to us. As per our standard Terms and Conditions, if the show is cancelled, refunds can only be carried out if we are refunded first. As we book in a group to benefit from amazing discounts, our Terms and Conditions with the Theatres are slightly different to those if you were booking full price directly. Therefore a rescheduled date is the first priority. If you can't make that date, we may be able to offer alternatives. By purchasing our tickets, you are continuing to support Theatres, Family Attractions and Let's All Go - Thank you.
Terms & Conditions - By purchasing tickets through us, you are agreeing to the terms and conditions detailed below:
ALL OUR TICKETS ARE STRICTLY NON-REFUNDABLE.
1. Our offers are for our members only.
2. Date specific tickets are valid ONLY on the day/time for which you have booked and cannot be exchanged.
3. Open dated tickets must be used before the expiry date and these cannot be extended or exchanged.
4. Open dated tickets are strictly NON-REFUNDABLE AND NON-TRANSFERABLE. Please see our Covid-19 Policy below.
5. Theatre tickets can be rescheduled up to 6 weeks before the performance. Please email us before the 6 weeks if you wish to change your date or show. A £10 administration fee applies per order. Or you can resell your tickets to another Let’s All Go member or to your friends/family for the same value.
i) If you choose to resell your tickets and you wish to amend your order details so the tickets are sent directly to your buyer, there is an administration fee of £5 to amend your and £5 to resend the tickets if we have already posted or emailed the tickets to you.
ii) Please always contact us with any queries, please do not contact the venue or attraction directly. As you have purchased your tickets through us, for Data Protection, venues and attractions cannot discuss or amend your order. Any amendments must go through us.
iii) Any profiting from the resale of tickets purchased through Let's All Go Limited is strictly prohibited and anyone found doing this will not be allowed to buy from us again and your tickets will be cancelled without notification or refund.
6. If you Test Positive for Covid within 24 hours of your performance do not attend. Please email us your registered PCR or LFT email result along with two date choices when you can reschedule to no later than 24 hours before the performance. You can choose any date that is the same day of the week you originally booked and during term time only. If we do not receive this information we cannot request a reschedule and your only option is to sell your tickets for the same value.
7. All costs are inclusive of all ticket charges, Theatre levy and the Let's All Go Limited booking fees. Handling is £3 and this covers postage, e-tickets or guest list management.
8. Fixed date offers have an end date to buy (or until our ticket allocation has sold out) and can be found in the event details on our website.
i) Theatre tickets will be posted or emailed to you just before the performance. If your tickets are posted, we will email you to confirm when your tickets have been posted.
ii) If we’re operating a guest list or your tickets need to be collected from the venue, we will email you notification.
iii) If the offer is for e-tickets, these will be emailed to you just before the performance.
8. Our fixed date offers are negotiated on minimum numbers sold. If we do not reach the minimum, we will inform you immediately after the offer end date as detailed in point 7. You can either swap to an alternative date (where available) or receive a full refund.
10. You will receive two emailed booking confirmations from us straight after ordering - one details your order and one is to confirm your payment. If you do not receive these confirmations within 1 hour of ordering, please email: hello@letsallgouk.co.uk
11. If you do not receive your tickets 5 days before your visit day, please email us immediately: hello@letsallgouk.co.uk. Should you fail to contact us within 48 hours prior to the event about non-receipt of tickets, we shall be unable to assist you.
i) For lost, stolen tickets or forgotten tickets, there is an administrative fee of £5 to resend.
12. You have 24 hours to check your tickets as errors cannot be rectified after this time. If, upon receipt of tickets, you notice any discrepancies, please email us immediately: hello@letsallgouk.co.uk
13. The value shown on the ticket is the calculated discount across the full order and does not represent the face value of the ticket. We incur further business costs to include website and bank fees, venue booking fees, secure delivery of tickets, VAT and time management - these costs are included in the price you pay. We always ensure you are receiving a substantial discount. Where possible, the full non-group price is listed to illustrate the saving on your booking.
14. Both Let's All Go Limited and the Theatre reserves the right to change any seats where necessary to others of equal value and we shall endeavour to notify you of this promptly, although cannot guarantee this if changes are made at the Theatre on the night.
i) We cannot leave single seats on our system and have checks in place to prevent this from happening. If you attempt to circumvent this by holding seats on another browser, we reserve the right to move your seats to alternates or if not possible, cancel your order without prior notice.
15. If, for any reason the event does not go ahead, any refund provided shall be for the value of the tickets only (minus the booking and handling charge). Refunds will be issued only when the event promoter, attraction or venue has refunded the funds to us.
i) Decisions to change or cancel events are the responsibility of the promoter and we cannot guarantee that you shall be informed prior to the event of this.
ii) You should always check prior to travel that the event is taking place at the venue, date and time specified.
iii) We cannot be held responsible for any costs relating to travel, accommodation or any other services due to cancellation of an event.
16. Let's All Go Limited reserve the right to cancel or change this offer at any time.
17. By booking with us you also agree to adhere to the venue terms and conditions which can be found on their respective websites.
Terms & Conditions - By purchasing tickets through us, you are agreeing to the terms and conditions detailed below:
ALL OUR TICKETS ARE STRICTLY NON-REFUNDABLE.
1. Our offers are for our members only.
2. Date specific tickets are valid ONLY on the day/time for which you have booked and cannot be exchanged.
3. Open dated tickets must be used before the expiry date and these cannot be extended or exchanged.
4. Open dated tickets are strictly NON-REFUNDABLE AND NON-TRANSFERABLE. Please see our Covid-19 Policy below.
5. Theatre tickets can be rescheduled up to 6 weeks before the performance. Please email us before the 6 weeks if you wish to change your date or show. A £10 administration fee applies per order. Or you can resell your tickets to another Let’s All Go member or to your friends/family for the same value.
i) If you choose to resell your tickets and you wish to amend your order details so the tickets are sent directly to your buyer, there is an administration fee of £5 to amend your and £5 to resend the tickets if we have already posted or emailed the tickets to you.
ii) Please always contact us with any queries, please do not contact the venue or attraction directly. As you have purchased your tickets through us, for Data Protection, venues and attractions cannot discuss or amend your order. Any amendments must go through us.
iii) Any profiting from the resale of tickets purchased through Let's All Go Limited is strictly prohibited and anyone found doing this will not be allowed to buy from us again and your tickets will be cancelled without notification or refund.
6. If you Test Positive for Covid within 24 hours of your performance do not attend. Please email us your registered PCR or LFT email result along with two date choices when you can reschedule to no later than 24 hours before the performance. You can choose any date that is the same day of the week you originally booked and during term time only. If we do not receive this information we cannot request a reschedule and your only option is to sell your tickets for the same value.
7. All costs are inclusive of all ticket charges, Theatre levy and the Let's All Go Limited booking fees. Handling is £3 and this covers postage, e-tickets or guest list management.
8. Fixed date offers have an end date to buy (or until our ticket allocation has sold out) and can be found in the event details on our website.
i) Theatre tickets will be posted or emailed to you just before the performance. If your tickets are posted, we will email you to confirm when your tickets have been posted.
ii) If we’re operating a guest list or your tickets need to be collected from the venue, we will email you notification.
iii) If the offer is for e-tickets, these will be emailed to you just before the performance.
8. Our fixed date offers are negotiated on minimum numbers sold. If we do not reach the minimum, we will inform you immediately after the offer end date as detailed in point 7. You can either swap to an alternative date (where available) or receive a full refund.
10. You will receive two emailed booking confirmations from us straight after ordering - one details your order and one is to confirm your payment. If you do not receive these confirmations within 1 hour of ordering, please email: hello@letsallgouk.co.uk
11. If you do not receive your tickets 5 days before your visit day, please email us immediately: hello@letsallgouk.co.uk. Should you fail to contact us within 48 hours prior to the event about non-receipt of tickets, we shall be unable to assist you.
i) For lost, stolen tickets or forgotten tickets, there is an administrative fee of £5 to resend.
12. You have 24 hours to check your tickets as errors cannot be rectified after this time. If, upon receipt of tickets, you notice any discrepancies, please email us immediately: hello@letsallgouk.co.uk
13. The value shown on the ticket is the calculated discount across the full order and does not represent the face value of the ticket. We incur further business costs to include website and bank fees, venue booking fees, secure delivery of tickets, VAT and time management - these costs are included in the price you pay. We always ensure you are receiving a substantial discount. Where possible, the full non-group price is listed to illustrate the saving on your booking.
14. Both Let's All Go Limited and the Theatre reserves the right to change any seats where necessary to others of equal value and we shall endeavour to notify you of this promptly, although cannot guarantee this if changes are made at the Theatre on the night.
i) We cannot leave single seats on our system and have checks in place to prevent this from happening. If you attempt to circumvent this by holding seats on another browser, we reserve the right to move your seats to alternates or if not possible, cancel your order without prior notice.
15. If, for any reason the event does not go ahead, any refund provided shall be for the value of the tickets only (minus the booking and handling charge). Refunds will be issued only when the event promoter, attraction or venue has refunded the funds to us.
i) Decisions to change or cancel events are the responsibility of the promoter and we cannot guarantee that you shall be informed prior to the event of this.
ii) You should always check prior to travel that the event is taking place at the venue, date and time specified.
iii) We cannot be held responsible for any costs relating to travel, accommodation or any other services due to cancellation of an event.
16. Let's All Go Limited reserve the right to cancel or change this offer at any time.
17. By booking with us you also agree to adhere to the venue terms and conditions which can be found on their respective websites.