Let's All Go Reschedule and Refund Process
THANK YOU to each and every one of you for your patience during these very worrying and unprecedented times.
We're all dealing with so many different scenarios we're just not used to, adapting is definitely a learning curve in our house!
If you're reading this message you will have received your reschedule or refund email.
To help us manage this process faster please complete the short form by clicking the black button below to acknowledge your ticket change.
How You Can Help Us
As you know our level of customer service and saving our members money is always the focus of our business. It's so important to us to deliver an excellent and honest service and from the feedback we receive daily, we know this is important to you too. To continue with this honesty we have built together over the last 3 years, we have to inform you that devastatingly, we are now struggling as a business to keep going. The road ahead is extremely rocky and with no further sales and so many refunds to process and new tickets to post out, we are now on a very limited time frame financially.
Our Terms and Conditions do state that any refunds will be minus the booking handling charge and to date, we've never had to action this. Even through the Maidstone Panto large loss last year as the Panto has not refunded us. However, as a small business, we really are not able to manage this financial difficulty. We will need to seek external funding to get through these hard times but in the first instance, you may be able to help. We don't want to enforce a refund restriction policy as we're very aware many families are personally struggling during these times so we are giving you the choice. The rescheduled tickets incur additional costs to us as we need the manpower to manually do the reschedules along with additional postage costs for your new tickets to be sent out. This is all while we have no new sales coming.
We completely understand if you're not able to help. Your options for help are on the form below:
We're all dealing with so many different scenarios we're just not used to, adapting is definitely a learning curve in our house!
If you're reading this message you will have received your reschedule or refund email.
To help us manage this process faster please complete the short form by clicking the black button below to acknowledge your ticket change.
How You Can Help Us
As you know our level of customer service and saving our members money is always the focus of our business. It's so important to us to deliver an excellent and honest service and from the feedback we receive daily, we know this is important to you too. To continue with this honesty we have built together over the last 3 years, we have to inform you that devastatingly, we are now struggling as a business to keep going. The road ahead is extremely rocky and with no further sales and so many refunds to process and new tickets to post out, we are now on a very limited time frame financially.
Our Terms and Conditions do state that any refunds will be minus the booking handling charge and to date, we've never had to action this. Even through the Maidstone Panto large loss last year as the Panto has not refunded us. However, as a small business, we really are not able to manage this financial difficulty. We will need to seek external funding to get through these hard times but in the first instance, you may be able to help. We don't want to enforce a refund restriction policy as we're very aware many families are personally struggling during these times so we are giving you the choice. The rescheduled tickets incur additional costs to us as we need the manpower to manually do the reschedules along with additional postage costs for your new tickets to be sent out. This is all while we have no new sales coming.
We completely understand if you're not able to help. Your options for help are on the form below:
Rescheduled Tickets
- You will receive your rescheduled date automatically, there is no date choice due to the level of rescheduling we have to do.
- We will always book the same seat banding as you had although this may not be in the same area.
- If you booked an aisle seat we will endeavour to re-seat you in the aisle where possible.
- We understand we are not going to be able to please everyone but we kindly ask you to accept your new tickets for now - allowing us to complete all reschedules as priority first.
- You will be able to swap your dates with other members or you can of course, sell your tickets for the same value if you prefer.
Refunded Tickets
- If the show is not able to reschedule, the Theatre's issuing refunds.
- We have to wait for the refund and then we can refund you.
- Our refunds take 5-10 days to clear through the bank system once you have received your cancellation email from us. However, as there are so many refunds taking place, this may take a little longer I'm afraid.
Terms and Conditions to Note:
Please note that as we book in a group capacity to benefit from such great discounts, we adhere to slightly different Terms and Conditions. Please do not contact the Theatre direct as they will only refer you back to us. As we are the 'Group Booker', it is only Let's All Go they will discuss the order with. Rest assured we will do our utmost to sort this out for you as fast as possible so you don't feel the need to contact the Theatre's direct.
We thank you for your patience and understanding during this very difficult time.
Louise and the Let's All Go Team x